CareerHex

Refund policy

Last updated: November 1, 2026

The full CareerHex report is a digital product. It costs $3 CAD, and it appears on your screen right after you pay. CareerHex is run by Monolen, a sole proprietorship in Ontario, Canada. On this page, “we”, “us” and “our” mean Monolen.

The short version

  • Paid, but your report did not load? You get a full refund if you ask within 7 days.
  • Charged twice for the same report? We refund the extra charge.
  • Your child bought the report without your permission? We refund it.
  • We do not give refunds because you did not like your result.

If your report did not load

Sometimes a payment takes a minute to come through. First, wait a minute and refresh your report page.

If the full report still does not show up, email OWNER_EMAIL within 7 days of paying. Please include:

  • your result ID, which is the code at the end of your report link, after /report/
  • the email address you used at checkout, if you cannot find your result ID

We will give you a full refund. If you would rather have your report, tell us, and we will try to fix the problem instead.

If you were charged twice

If you paid more than once for the same report, email us with your result ID and we will refund the extra payments.

If your child paid without permission

If you are a parent or guardian and your child bought the report with your card or account without asking you, email OWNER_EMAIL. Include the email address on the Stripe receipt, or your child’s result ID. We will refund the payment in full, and the full report for that result will be locked again.

Please email us before you contact your bank. A refund from us is faster for you.

If your result wasn’t what you hoped

We understand it can be disappointing when a result is not what you hoped for. But we cannot give refunds because you did not like your result, for two reasons:

  • The report is delivered instantly. Once it is on your screen, you have the whole product.
  • Your result reflects the answers you gave. It is not right or wrong. It is a picture of your interests right now.

Interests often change, especially in the teen years. Try the free quiz again in a few months. If your code changes, that tells you something useful too.

If something else went wrong with your report, please still email us. We want to hear about it.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. We cannot refund in cash or to a different card. Most refunds show up in 5 to 10 business days, depending on your bank.

When we give a full refund, the full report for that result is locked again. Your free result stays.

Your rights

This policy does not take away any rights you have under consumer protection law. Our terms of use explain more.

Questions

Email OWNER_EMAIL, or visit our contact page.